*Open for Vietnamese only*
*JOB OVERVIEW
As a Service Delivery Manager, you play an important role in HR consulting and manage a service delivery team at Enterprise team. Together with Team leaders and Operation manager to bring the excellent service to our value clients and associates. Ensure that all activities comply with local labor law and the standard of practice. Participate in the planning, implementing and supervise operations of Staffing Outsourcing service as well as business development to find more service opportunities in labor market.
*JOB RESPONSIBILITIES
1. Service delivery management & HR consulting
Manage team on daily operation activities including Payroll, Outsourcing & Staffing.
Supervise and guide staffing''s team leader as well as consultant(s) on problem solving, settle down the clients and service issues.
Take responsibility for monthly service quality, including payroll & billing to make sure it runs smoothly, accuracy and on time process; develop template and improve procedure as needed.
Final check and take responsibility on all transactions, reports, contracts regarding to department's service.
Give advisory to the team for all labor/ local laws/ practice/ market/ consulting service.
Playing as escalate level to solve all the issues that relate to client service and monitor the quarterly/ yearly survey to improve service quality.
Work with the clients to develop and implement cost saving / process efficiencies.
Develop and implement work processes that improve the operations within the Business Unit.
Advisory for recruitment pool and pipeline and work with recruitment team to ensure quality and quantity of candidates/shortlists.
Working closely with legal and manager to provide best consultancies/ solutions to clients about local practice and process.
Conduct workshop/ training/ sharing experience to team about actual case studies and applying local law in providing Outsourcing service.
Advise team leaders/ members with creative solutions related to Staffing Outsourcing service.
2. Business development and Branch activities
On going follow up with client's request and order regarding to payroll, outsourcing & staffing service.
Take main responsibility and activity on approaching and following up with new clients.
Work closely with team leaders to ensure the quality of service provided to clients as commitment.
Work closely with sales team on sales reports, surveys, quotation and give best solutions for country practice.
Manage monthly P&L to make sure the development of business, forecast for monthly/ quarterly revenue, direct cost, GP, headcounts, follow up AR and collect debt on time.
3. Others
Manage the team in a stable way and improve the daily process of service.
Weekly/ monthly report to management board as needed and commit the timeline.
Other tasks as assigned by manager.
*JOB REQUIREMENTS
Bachelor’s degree in HR and related fields.
At least 5 years of professional experience HR (C&B & Recruitment) with least 2 years in leadership role and 2 year working experience working with blue color.
Fluent English (04 skills)
*BENEFITS
18 Annual Leave MIN (additional 1 day per 2 years of service, max 30 days)
13.5 Public Holidays Including Christmas Day and eves
Monthly meal, phone & transportation allowances
Attractive yearly bonus
Flexible working time
Private health and accident insurance package for employee & two dependents
Birthday Leave and Birthday gift
Additional Long Service Bonus (1 gross month per 5 years) etc.