*Open for Vietnamese only*

​*JOB OVERVIEW
As an Operation Project Manager, you play an important role in HR consulting and manage a service delivery team at Enterprise Account. Together with Team leaders and Operation manager to bring the excellent service to our value clients and associates; Ensure that all activities comply with local labor law and the standard of practice; Participate in the planning, implementing and supervise operations of Staffing & Outsourcing service as well as business development to find more service opportunities in labor market.

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*JOB RESPONSIBILITIES
1. Service delivery management

• Take responsibility to control business performance from an operation perspective. Ensure all issues at all projects have been solved timely

• Co-operate with the recruitment team, C&B Team, to ensure the best service will be delivered to customers

• Supervise and guide staffing - team Lead as well as consultant on problem solving, settle down the clients and service issues

• Final check and take responsibility on all transactions, reports, and contracts regarding to department's service

• Give advisory to the team for all labor/ local laws/ practice/ market/ consulting service

• Playing as escalate level to solve all the issues that relate to client service and monitor the quarterly/ yearly survey to improve service quality

• Manage an administration team and other tasks such as social activities to clients/ associates

• Working with IT/ technical team to set up/ test the required systems to run service.

2. HR consulting

• Working closely with legal and manager to provide best consultations/ solutions to clients about local practice and process

• Conduct meetings with clients when providing necessary HR consulting and service consulting

• Conduct workshop/ training/ sharing experience to team about actual case study and applying local law in providing Outsourcing service

• Advise team leaders/ members with creative solutions related to Staffing Outsourcing service.

3. Business development and Branch activities

• On going follow up with client's request and order regarding payroll, outsourcing & staffing service

• Take main responsibility and activity on approaching and follow up with new clients

• Work closely with team leaders to ensure the quality & quality of service provided to clients as commitment

• Work closely with the sales team on sales reports, surveys, quotation and give best solution for country practice

• Manage monthly operation performance of all customers to make sure the development of business

• Work with recruitment team, C&B team to support head of department on preparing forecast for monthly/ quarterly revenue, direct cost, GP, headcounts, follow up AR and collect debt on time.

4. Others

• Manage the team in a stable way and improve the daily process of service

• Weekly/ monthly report to the head of department as needed and commit the timeline

• Other tasks as assigned by Manager.

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*JOB REQUIREMENTS

• Bachelor’s degree in HR and related fields.

• At least 5 years of professional experience HR (C&B) with least 2 years in leadership role. Experience in HR services is an advantage.

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*BENEFITS

• 18 Annual Leave MIN (additional 1 day per 2 years of service, max 30 days)

• 13.5 Public Holidays Including Christmas Day and eves

• Monthly meal, phone & transportation allowances

• Attractive quarterly & yearly bonus

• Flexible working time

• Private health and accident insurance package for employee & two dependents

• Birthday Leave and Birthday gift

• Additional Long Service Bonus (1 gross month per 5 years) etc.