Company Brief:

• As a global leader in logistics services, my client is seeking an experienced and results-driven Operation Manager to oversee and manage our operational team in Vietnam

Key responsibilities:

• Manage and Develop the Operations Department: Oversee the operations department, ensuring efficient management and continuous development.
• Customer and Stakeholder Coordination: Act as the main point of contact for customers, customs agencies, and transport companies, ensuring smooth collaboration.
• Goods Delivery Oversight: Monitor and manage the entire goods delivery process to ensure accuracy and timeliness.
• Risk Management and Complaint Resolution: Handle risk situations arising during delivery and address customer complaints effectively and professionally.
• Timely Communication: Provide accurate and timely updates to relevant departments to ensure all goods, documents, and records are delivered completely and on time.
• Reporting: Prepare and submit regular reports to the Board of Directors on departmental performance and key metrics.

Key requirement:

• Fluency in Chinese (both written and spoken) is required for effective communication with local and 
  international teams.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related fields.
• Minimum of 05 years of experience in operations management, preferably within the logistics or 
  supply chain industry.
• Strong knowledge of logistics operations.
• Proven experience in leading and motivating teams to achieve operational objectives and KPIs.
• Strong problem-solving skills and the ability to adapt to a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse 
  teams and clients.
• Ability to manage multiple tasks and prioritize effectively in a high-pressure environment.