Manage and Develop the Operations Department:
Oversee the operations department, ensuring efficient management and continuous development.

Customer and Stakeholder Coordination:
Act as the main point of contact for customers, customs agencies, and transport companies, ensuring smooth collaboration.

Goods Delivery Oversight:
Monitor and manage the entire goods delivery process to ensure accuracy and timeliness.

Risk Management and Complaint Resolution:
Handle risk situations arising during delivery and address customer complaints effectively and professionally.

Timely Communication:
Provide accurate and timely updates to relevant departments to ensure all goods, documents, and records are delivered completely and on time.

Reporting:
Prepare and submit regular reports to the Board of Directors on departmental performance and key metrics.