Industry: Travel/Tourism
Working location: Truc Bach Ward, Ba Dinh, Hanoi
Working time: Mon - Fri (business hours)
Your main responsibility is:
• Book and operate tours with accuracy within budget.
• Consistently follow company’s standards processes/procedures/systems across the accounts handled.
• Make sure to keep strong relationships with suppliers.
• Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements
• Solve on the ground situations with initiative within agreed process.
• Be customer oriented and help improve satisfaction as well as Net Promoter Score.
Requirements:
1.The Essentials:
• A Bachelor Degree or a degree in tourism and hospitality is an advantage.
• Experience in a DMC or tour operator is an advantage.
• Good command of both written and spoken English & Good Business Japanese skills (equivalent to N2 and above)
• An understanding and belief in Responsible Tourism is desirable.
2.The Attributes:
• Excellent organisational skills with the ability to be flexible and implementing change when needed.
• Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
• Highly motivated, self-starter prepared to do whatever it takes to succeed
• High attention to detail.
• Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
• Solution focused and great at problem solving.
• Able to work independently and within a team assisting team members to help everyone achieve results.
• Personally aligned with company’s purpose and values.