Overall Tasks:
Operate seller centers fluently, Conduct regular SKU hygiene checks, and analyze key reports for sales, order performance, and store health.
Maintain platform store content according to client specifications, including titles, descriptions, attributes, etc.
Lead the optimization of workflow through automation, coordinating activities, and addressing risks to ensure continuous improvement.
Foster strategic partnerships, understanding client business objectives, and brand identity for mutual business success.
Manage end-to-end projects and execute promotional setups based on client requirements.
Key Responsibilities
1/ Workflow Optimization and Management:
Manage workflow optimization through automation.
Map, plan, and coordinate activities related to workflow.
Address WF/Queue related risks, collect feedback, and ensure continuous process improvement.
2/ Strategic Partnership Development:
Foster strategic partnerships to drive mutual business success.
Develop a deep understanding of the client's business objectives and brand identity.
3/ Project and Promo Management:
Manage and coordinate projects (tickets) end to end.
Execute all promo setups and submissions according to client requirements.
4/ Store Content Management:
Maintain client platform's store content (title, descriptions, attributes, etc.) as per client specifications.
Coordinate with clients to update product details and price points.
5/ Performance Analysis and Reporting:
Conduct daily SKU hygiene checks to assess competitiveness, sales performance, stocks, pricing, etc.
Operate Shopee/Lazada/Tokopedia/Tiki seller centers fluently.
Understand and analyze basic reports on Seller Centre, including sales and order performance, product performance, store health, and promotion performance.
6/ Site Performance Reporting:
Analyze daily, weekly, and monthly reporting of site performance via Key Performance Indicators (e.g., service levels).
7/ Relationship Building:
Build a strong relationship with the site operations team (Market POCs/ Oms/ Team Leads) to ensure proper execution of the capacity plan.
Provide general education regarding the best workflow management practices
Qualifications
Desired – working experience with an E-commerce background. Minimum 3 years of experience (preferably with E-commerce Platform/Enabler).
Coordination skills across various locations for activities based on client briefs.
Preferred knowledge of E-commerce Platforms (Marketplaces) and/or CMSs (SFCC, Magento, Shopify).
Working knowledge of Microsoft tools.
Strong interpersonal and communication skills, including the ability to interact effectively with internal and external teams.
Organized and planned approach to work with the ability to navigate dependencies swiftly.
Familiarity with Project Management tools.
Strong analytical and problem-solving skills.
Understanding of web analytics data and knowledge of content management.
Effective communication and stakeholder management skills.
Understanding of the E-commerce domain.
Ability to handle last-minute changes, issues, and pressure situations.
Liaise and collaborate with colleagues to ensure service results and developments are understood.
Working Time: Monday - Friday (9AM - 6PM)
Venue: Remote