Job Title: Salesforce Customer Support Agent (Bilingual Japanese/English)
Job Description
Person taking up this position is expected to play a Customer Support Agent role in an ongoing Salesforce implementation, enhancement & post go-live support activities
In this role, you will play a pivotal part in providing effective support service to Japanese customers and liaise with the technical English-speaking team in India. The ideal candidate will possess a solid language capability, background in IT (especially IT support domain), knowledgeable about Salesforce and IT Service Management system (Service Now)
Role Details:
Person applying for this role must be able to take up following activities:

1. Provide support service to Japanese customers regarding Salesforce inquiries
2. Follow the Standard Operating Procedures (SOPs) to handle assigned tickets and resolve them
3. Escalate the issues in a timely manner to the next level when required
4. Act as a bridge between Japanese & English-speaking team members, facilitating clear communication
5. Assist in the preparation and delivery of project reports and updates to stakeholders
6. Utilize Japanese language skills to enhance communication effectiveness within the team

 Qualification Details:
Person applying for this role must have following qualification / experience:

1. Educational qualification: Bachelor / master’s degree in computer science or relevant IT fields
2. Proficient in Japanese, with a minimum JLPT N2 certification
3. Communication level in English, B2 or higher equivalent
4. 2+ years of experience in Customer Support domain
5. Excellent communication and interpersonal abilities
6. Previous experience with Salesforce or Service Now is a plus

Benefits and Compensation:

1. Remote working from Vietnam (or hybrid if located in Ho Chi Minh) following Japan Business Hours
2. Provided with laptop and necessary working equipment
3. 13^th month salary warranted
4. Full coverage on tax and insurance