• Job Family: Management
• Subfamily: Sales Management & Customer Relations

• Title: MICRO CENTER DIRECTOR – BANKING INDUSTRY

1. Developing and implementing business strategies to achieve/exceed KPIs and profit targets.
2. Managing the credit portfolio to ensure lending quality and compliance with bank policies/regulations.
3. Efficiently managing expenses within the approved budget.

• Collaborate with the Regional Director to establish annual targets and budgets.
• Align business goals with the Regional Director.
• Develop operational plans and review them with the Regional Director.

• Coordinate with the Business Management Office (BMO) to assign targets/KPIs to staff.
• Manage operational expenses within budget limits.
• Appoint officers and recruit suitable personnel to drive business growth.

• Drive revenue and pre-tax profit growth while optimizing cost efficiency.
• Ensure the quality of credit approval proposals and control the quality of the loan portfolio (e.g., non-performing loans).
• Improve operational metrics: increasing outstanding loans, acquiring new customers, enhancing products per customer, and ensuring customer satisfaction.

• Manage daily sales and service delivery activities.
• Ensure fast and efficient credit processing times.
• Implement programs to attract MSME customers and develop potential clients.
• Approve expenses within the authorized scope.

• Execute marketing programs and product campaigns as guided by the Head Office.
• Proactively develop and implement the center's unique programs when necessary.
• Manage community relationships and develop local customer leads.

• Monitor and manage actual business performance against budget and targets.
• Evaluate employee performance and provide development directions.
• Train and coach sales staff on CRM skills, sales funnel management, and productivity improvement.

• Foster a professional, cohesive, and friendly work environment.
• Provide career orientation, training, and development for the center's staff.