JOB DESCRIPTION 

Position: Store Director 

Report to: Retail Manager 

Working Place: HCMC 

JOB SUMMARY: 

Responsible for supervising and managing all aspects of the three departments of the store in order to maximize sales, and commercial opportunities and control costs to achieve business targets. He/she will have autonomy of the commercial, operational, and HR aspects, throughout the store. 

MAIN RESPONSIBILITIES: 

1. Drive Sales: 

• Actively drive sales by implementing sales building initiatives across the three departments through effective analysis of the company commercial reports and visual layout.  

• To drive sales to improve store performance and to support the GM/ DM to keep within budget.  

• To ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales and P&L. Store Strategy & Procedures  

• Determine the strategy of the store, always striving to maximize sales and Store opportunities.  

• Supervise managers for controlling and managing stock, product rotation, orders and devolutions alongside the product manager in Spain.  

• To be well informed about current industry trends and to constantly analyse the competitor’s product and market in order to be able to maximize sales.  

• Manage and maintain the relationship and communication with Product Departments in the Central Office 

1. People Management: 

• Promote participatory management style and ensure a positive working environment exists within all the departments in the store.  

• Provide input to companywide projects to ensure Zara is able to constantly improve performance.  

• To work with HR in order to create and have actions plans in place for succession in the three departments.  

• Identifying potential talent for the three departments, also being aware about vacancies and opportunities in other stores. 

1. Customer Service: 

• Ensure a high level of customer service standards are consistently attained in the store in the three departments.  

• Ensure the store is compliant with all company initiatives.  

• Lead by example to perpetuate the Zara culture. 

JOB REQUIREMENTS: 

• University Degree/ Bachelor’s degree in Fashion, Design, Business Administration, English or equivalent.  

• Area manager experience (desirable).  

• Experience within a fast growing and dynamic business would be a distinct advantage.  

• High level of numeracy, written and verbal communication skills are essential.  

• Fashion/textile design qualification is highly desirable but not essential.  

• Proven track record of commercial achievements.  

• Excellent communication skills in listening, informing, oral and written. Proficient English in 4 skills of Listening, Speaking, Reading & Writing.  

• Strong leadership qualities and the ability to set goals and establish performance standards.  

• Well established planning skills and an ability to take a proactive approach to resolving issues.  

• Strong interpersonal skills with an emphasis on building partnerships, managing conflict and influencing others.  

• Proven record in coaching and developing people to improve performance and achieve professional goals.  

• Availability to travel.