Job Description
Systems/Network:
- Configure internal systems
- Diagnose and troubleshoot technical issues
- Maintain System Integrity
- Monitor system performance, IT system operations and storage utilization
- Provides support with escalated helpdesk or level 1 requests.
- Plans ahead for necessary hardware or software upgrades to support system growth
- Install servers, devices and firewalls
- Upgrade the network infrastructure
- Conduct Data backups
- Ensure the smooth deployment of new applications
- Provide advices and best practices for IT security
- Write, edit and revise security procedures

Coordinator and support for manager of IT Systems team:
- Follow up the direction of manager about the company’s strategic, development, and future growth in IT System team
- Ensure all assigned IT tasks are professionally undertaken and that the IT system remains in good condition and runs perfectly
- Sensibilized for all IT technical aspects of the company
- Manage critical incidents, associated to user communication, activities and any appropriate escalations.
- Build services relationship with user center teams and understand the principles and practice of client care
- Review performance reports, service improvements, service quality and processes
- Build team capabilities to provides expert advice
- Manage and coach team members
- Ensure that team’s KPIs are monitored, actions are taken, evaluated accordingly and delegated properly

Requirements:
Mandatory:
- 6+ years working experience on related job
- Strong background on System/Network/Security
- 3+ years working experience in Microsoft System solution
- Good knowledge or experience on system security techniques
- Experience in Cyber Security
- Advanced French and English is required.
Highly desirable:
- Exchange Online
- DR, load balancing, clustering
- Hyper-V, Nutanix
- Citrix - SCCM/SCOM - MS SQL database server
- Backup and storage solution