​Business Analyst

• Provide technical expertise in assessing IT software application and initiatives to improve and support business process.

• Manage change requests from users with vendors and at times provide technical recommendation such changes of existing application, where applicable.

• Communicate IT Policy, IT plans, risks and issues to business team and stakeholders in a timely manner, as well as escalate any potential issues where required.

• Identify opportunities that can improve efficiency of business processes.

• Manage and coordinate project related third party relationships (e.g. IT HQ, Hardware providers, and Software vendors).

• Driving, enabling, and managing business change and process reengineering where required.

IT Support

• Investigate and resolve application functionality related issues, provide first level support, troubleshooting and identify modification needed to meet business processes via ticketing system

• Manage and support IT issues at Office and sites.

• Assist network administrator with application installation and testing.

• Assist office automation product where needed. (e.g. door access, printer, etc)

• Serve as a single point of contact for assigned application.

• Ensure IT assets are properly managed.

• Install and configure computer hardware, software, systems, networks, printers and other IT related devices.

• Provide training and training document of application to peers and to users where appropriate.

Qualification

• At least 3 years of relevant working experience

• Good English communication.

• Good learning agility

• Possess of strong sense of urgency and quality assurance

• Service-minded and Flexible thinking

• ITLT knowledge and Practices is a big plus

• Basic Networking knowledge (TCP-IP standard)Basic IT Security knowledge