​I. Job Responsibilities:

1. Conduct/Oversee investigation of customer fraud-related complaints / non-customer fraud-related complaints:

Responsible to assign the cases to subordinate as appropriate Conduct/Oversee investigation with agent/employee; and agent’s/employee’s uplines for explanation and statement Lead/Interview relevant parties for investigation purpose, where necessary Liaise with all relevant parties on any findings, provide fact summary including finding and recommendation for management review Review draft reply letters Feedback sales forces’ / business lines’ concerns on company guidelines and procedures Review and oversee the cases handled by subordinate Works effectively with Police, Court, authorities… for handling the serious violations

2. Conduct/Oversee investigation of sales force/employee cases received from other sources (PCA Confidential Helpline / compliance hotline / report from agency, etc.)

Conduct/Oversee investigation with agent/employee; and agent’s/employee’s uplines for explanation and statement Prepare investigation report for management and Group Security Works effectively with Police, Court, authorities… for handling the serious violations

3. Propose Sales Force Disciplinary Committee’s (SFDC) or employee disciplinary decisions

Collate and present representatives’ appeals against disciplinary action to the SFDP Enforce the company’s disciplinary policy by consistent application of the disciplinary policy against the sales force/employee Ensure that the disciplinary action on agency/employee is recommended according to the prevailing disciplinary policy Prepare reports to seek management approval on disciplinary actions Attend and take minutes of SFDP’s meeting

4. Design/Develop internal control protocol & practice…

Partner with Regional, Internal Controller and Business teams to conceive, design & monitor fraud risk strategies, create process and SOP in order to mitigate fraud risk in the most precise manner possible. Justify complaints related cases and identify patterns of abuse and perform root cause analysis to determine the specific methods and motive of exploitation. Providing investigation insights to CS/CSR team, and support de-escalation of customer feedback Conducts/Oversee investigations and initiates special studies; prepares and/or reviews reports and related information to evaluate existing organizations, policies, procedures, and practices.

5. Lead, supervise and guide Investigation team

Develop key competencies of Investigation team Provide opportunities for cross functional exposure/training

6. Others: to be assigned by Investigation Senior Manager, Department Head and/or Company’s top management (if any).

II. Job Requirements:

Qualification:

• Mandatory: Bachelor's degree in Law/Economics/Finance/Banking.

• Advantage: Certified Fraud Examiner.

Experiences:

• Mandatory:

• 5 years experiences in Investigation/compliance/law/legal.

• Advantage:

• Life insurance is preferred.

• Prior experience as in police/public security

Knowledge and skill set:

• Mandatory:

• Management & leadership skills

• Investigation skill

• Interview skill

• Advantage:

• Good problems analysis & solving.

• Good time management & project management skills

• Good communication, negotiation and presentation skills.

• Proactive, hard-working & integrity.

• Good English and Vietnamese report writing.

• Good computer skill (Excel, Word and Power Point).