PURPOSE:

• Achieve Company’s turnover target.
• Service all assigned Company’s/ Dealer/ partners/ clients
• Attend to enquiries from Company’s Dealers/ partners clients on new business, renewal and provide prompt and efficient service to all clients.
• To develop new business.

CONTEXT:

• All classes of insurance business in Vietnam

DIMENSIONS:

• GWP, UW profit, Loss ratio

KEY OUTPUTS:
1. Dealer/ partner service

• To sell motor insurance via dealer & partner channels
• To develop motor dealer channel
• To keep relationship with Dealers/ Partner to push sale volume
• To expand the network via dealer & partner channels
• To set up sale campaign & KPI for Dealer/ partner to promote sale
• To conduct non-life insurance seminars for both current and potential dealers (explain the cover of insurance policy and claim procedure)
• To organize risk management seminars for current and potential dealers

2. Client Service:

• To sell motor insurance
• To develop motor dealer channel
• To review renewal list for timely reminders to clients
• To offer quotations for clients
• To issue insurance policies
• To look for new clients, approaching clients, selling insurance and taking care of clients

3. Outstanding/Unclear Premium:

• To update the status of outstanding premium and follow up the overdue premium to ensure collecting premium fully and timely
• Monthly monitor’s dealer input & output

4. Business Administration:

• To report any unusual problems to direct management

5. With concerned departments:

• To cooperate with Claims Division:
  • to settle the claim smoothly for customers in compliance with the company’s procedure;
  • to follow up any pending claim cases;
  • to organize risk/claim management seminars, risk survey at client’s site
• To coordinate with Underwriting Division:
  • to follow up with Business Processing Section for operation matters;
  • to work closely with Underwriting Section for quotation and coverage;
  • to cooperate with Loss Control Engineer to make risk survey at client’s site.
• To coordinate with HR Division for HR issues and Finance & Planning Division for all related jobs or in closed coordination with other departments for special events organized by Company.
• To coordinate with MSIG Japan (International Dept and Other Marketing Depts) and other MSIG Group Companies for the new Business, potential business and existing client business.

6. Others:

• To update the market trends directly influenced on MSIG’s business activities;
• To report any unusual problems if any.
• To execute other office work as required by the Company.

RELATIONSHIPS:

• Corporate Dealer, partner, individual dealers, Direct Clients.

DECISION MAKING AUTHORITY:

• To understand and act within delegated authority given by DGM.

KEY PERFORMANCE INDICATORS:

• Turnover target
• Renewal ratio
• Staff turn over