ROLE OVERVIEW

Are you a passionate startup enthusiast who thrives in a fast-paced environment? As a Client Services Manager , you'll connect clients globally with APAC's leading experts, delivering strategic insights that fuel impactful decisions.

RESPONSIBILITIES

Growing Client Portfolio

• Work closely with the Sales Department to proactively activate clients in our company database.

Delivering Expert Matching Solutions

• Understand client needs within the consulting and investment landscape, ensuring Arches delivers exceptional service at every stage.
• Handle all aspects of client requests, from project scope adjustments to profit and loss management, expert scheduling, follow-ups, and new project intake.
• Stay informed about and adhere to any bespoke compliance protocols our clients require, fostering a trusted and secure environment for all.
• Proactively collaborate with colleagues across time zones to ensure smooth handoffs for critical client requests.

Team Management and Corporate Tasks
Embrace a role where leadership meets action, driving projects to new heights and shaping a culture of success to achieve business goals.

• Lead & Motivate: Spearhead project teams with infectious motivation, guiding them to exceed their goals.
• Connect & Grow: Engage in daily catch-ups and monthly deep dives with team members, fostering growth and cohesion.
• Guide & Improve: Provide timely, constructive feedback, nurturing team development and excellence.
• Actively engage in building a positive working environment, promoting company values ​​​​​and culture, and supporting company growth.

QUALIFICATIONS

• Working Experience: 2-5 years in the Expert Network Service (ENS) industry or similar fields, with a focus on working closely with clients from consulting and investment firms.
• Education: Bachelor's or Master's degree in Business, Economics, or a related field, demonstrating a solid foundation in business principles.
• Language Proficiency: Advanced English language skills, with the ability to communicate effectively with a diverse range of experts from APAC, the US, and Europe.
• Advanced Professional Communication: Skilled at condensing complex information into clear emails while maintaining impeccable customer service, even under pressure. This ensures seamless project transitions through effective communication across all levels (consultants, experts,
• Professional Expertise: Experience managing client relationships within consulting firms or the expert network industry. Result Orientation: KPI-driven and data-oriented approach fueled by a hunger for growth and a relentless sense of urgency.
• Growth Mindset: Highly adaptable and a continuous learner with a curious and open mind.
• Attention to Detail: Strong ability to manage complex communication threads and schedules between clients and experts.

WORKING HOURS

• Working Hours: 00:00 AM - 09:00 AM (Indochina Time, GMT+7).
• 5 Working Days per Week: Monday to Friday.