Purpose of position:

· To manage the day to day business relationship with Key Accounts, both Regional and National.

· To achieve business targets as set down by the Country Manager and Regional Managers.

· To grow and consolidate business with Key Regional Accounts and National Key Accounts

Job Responsibility:

· Conducting regular Customers business review meetings (BRM) and Customer Visits

· Responsible for Monthly Proforma Invoice and according Reports

· Collaborating with functional depts and local partners for commercial and operation support to enhance opportunities for business growth (contract, plan, daily operations, DSO, …)

· Handling Customer complaints in coordination with functions

· Understanding the need of Customers to become a proactive Business Partner

· Identifying opportunities such as telemarketing, trade focus, datamining, extension of portfolio... of assigned accounts to upsell/cross-sell during business meetings where appropriate

· Sharing the new business opportunities identified with existing clients with BD for development

· Maintaining and developing relationships with regional and national key accounts

· Understanding market environment (climate/trends) to give market insight to Clients

· Establishing collaborative working relationships with functional depts

· Other responsibilities such as to participate and support any teamwork activities

· Assisting in all others duties/projects as directed from superior from time to time

AD-HOCS ACTIVITIES:

· Orders and requests coordinating between key account customers and depot

· Follow up and tracking pallet BER and compensation payment for key account customers

· Take lead in pallet care training and re-fresh training for key account customers

· Respond and in charge of customers complains and follow up with operations for corrective actions or official response.

· Would take responsibility for other required tasks

LEADERSHIP REQUIREMENTS:

· Demonstrate leadership and practices that support Business objectives. Be an example to others in the business through personal performance.

POSITION REQUIREMENTS:

· Excellent in English (both Speaking and Writing)

· At least 3 years managerial experience in key account management experience, preferably in a supply chain environment.

· Possess excellent interpersonal skills, possessing an ability to communicate at all levels across the Business.

· Be a committed, self-motivated individual with a proven ability to manage functional responsibilities despite geographical boundaries.

· Possess openness to ideas, able to demonstrate an ability to initiate change and influence others.

· Be a self-starter, possessing a passion for excellence and a proven ability to initiate change and continuously seek improvement.

· Provide consistency and focus while being able to prioritise and deliver results in a changing environment.

· Understand cross cultural sensitivity and be able to adapt

· Be able to negotiate tactfully with key accounts to achieve the required business objective

· Possess at least a Bachelor’s degree.